Let’s start out by making certain that our Vex IQ has the most up to date firmware installed. Please watch these videos. Then, connect your bot and try updating your firmware. The first video will show you how to install everything as if you just opened a new box. The second video will show you WHERE to find the Vex OS System on YOUR school computer.
First video link (opens in another tab): How to update your Bot
Second video link (opens in another tab): How to find the VexOS Utility on your computer